Refund policy

🛍️ Dera Optico – Return & Exchange Policy

At Dera Optico, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

✅ Eligibility for Return or Exchange

  • You can request a return or exchange within 7 days of receiving your order.

  • The item must be unused, undamaged, and in its original packaging (including lenses, cases, and accessories).

  • Prescription glasses and contact lenses made to order cannot be returned unless there is a manufacturing defect or wrong item delivered.

🔁 Exchange Policy

  • If you receive a wrong item, color, or model, we will exchange it at no extra cost.

  • Exchanges are subject to product availability.

💰 Refunds

  • Refunds will be processed within 5–10 business days after we receive and inspect your returned item.

  • Refunds are issued to the original payment method only.

  • Shipping charges (if any) are non-refundable.

🚚 Return Process

  1. Contact us at [your email / WhatsApp number] with your order number.

  2. Our support team will confirm your eligibility and provide return instructions.

  3. Pack the item securely and send it back to our address.

⚠️ Non-Returnable Items

  • Used or damaged products

  • Custom prescription lenses

  • Sale or clearance items

💬 Need Help?

If you have any questions about our return or exchange process, please contact us at:
📧 [your email address]
📞 [your phone/WhatsApp number]